Shipping & Returns

Shipping

Where we ship: We currently ship orders within the United States.
Processing time: Orders are typically processed within 2–3 business days after payment is received.
Delivery time: Standard shipping generally takes 3–7 business days depending on your location. Please note that delivery times are estimates and not guaranteed.
Shipping confirmation: Once your order ships, you’ll receive a confirmation email with tracking information.

We want you to be happy with your purchase. If something goes wrong, we’re here to help.

Return window: You have 14 days after receiving your item to request a return.
Eligibility: Returns are accepted if the item is defective, damaged, or if you received the wrong item.
Condition: Items must be unused, with tags, in the original packaging, and accompanied by the receipt or proof of purchase.
How to start a return: Contact us at sales@tophatjerky.com before sending anything back. Returns sent without approval will not be accepted. If your return is approved, we’ll provide a prepaid shipping label and instructions for sending your item back.

If you have any questions, please reach out.